Last updated: November 2023

Welcome to the Neroon app. This Refund Policy aims to inform you of the conditions under which refunds can be granted for products or services purchased via our application.

By using the Neroon app, you agree to comply with this Refund Policy.

1. Reimbursement Conditions

1.1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within seven (07) days of receipt to request a refund or exchange.

1.2. Non-Conforming Orders: If you receive an order that is not what you ordered, please contact us within [number of days] days of receipt to request a refund or exchange.

1.3. Order Cancellation: You can cancel an order and request a refund if it has not yet been processed. Once an order is being processed, refunds may be subject to special conditions.

2. Reimbursement Process

2.1. To request a refund, please contact us at support@neroon.co with the following details:

Order number
Reason for refund
Photos (if applicable) to illustrate the problem
2.2. We will review your request and notify you of our action within [processing time] business days.

3. Reimbursement Terms

3.1. Refunds will be made to the original payment method used for the order.

3.2. Please note that refund processing times may vary depending on payment method and bank policy.

4. Exceptions

4.1. Some products or services may not be eligible for a refund due to their nature (e.g. perishable products).

5. Changes to the Refund Policy

5.1. We reserve the right to modify this Refund Policy at any time. Changes will be posted in the app and will be effective upon posting.

If you have any questions regarding this Refund Policy, please contact us at support@neroon.co.

Thanks for using Neroon!

NEROON